If you are experiencing family or sexual violence, there are services that can support you at any time of day or night.

Whether you’re in immediate danger, feeling unsafe, or looking for ongoing counselling or specialist help, you don’t have to manage this alone.

The organisations on this page can provide crisis support, information and referrals to help you stay safe and get the assistance you need.

Crisis and counselling services

The Orange Door

Help for anyone in Victoria experiencing or using family violence or who need support with the care and wellbeing of children and young people. It is free and open 9am to 5pm from Monday to Friday (closed public holidays).

Find your closest Orange Door

Safe Steps Family Violence Response

For anyone in Victoria who is experiencing or at risk of family violence.

Phone: 1800 015 188

Email: safesteps@safesteps.org.auif you cannot call safely

Web Chat: Chat to someone online hereMonday to Friday 9am until midnight

National Sexual Assault and Family Violence Counselling Service (1800RESPECT)

Support for people impacted by domestic, family or sexual violence.

Phone: 1800 737 732

Lifeline – crisis and mental health support

Anyone across Australia who is experiencing a personal crisis, contemplating suicide or caring for someone in crisis can contact Lifeline.

Phone: 13 11 14

Text: 0477 13 11 14

Web Chat: Chat to someone online here

Beyond Blue Mental Health Support Service

Support for people experiencing depression, suicide, anxiety disorders and other related mental illnesses.

Phone: 1300 224 636

Suicide Call Back

Suicide Call Back Service is a free Australia wide service providing 24/7 phone and online counselling to people affected by suicide.

Phone: 1300 659 467

Kids Helpline

Free, private, and confidential counselling for young people aged 5 to 25.

Phone: 1800 551 800

13 Yarn

For Aboriginal and Torres Strait Islander people in crisis.

Phone: 13 92 76

After hours services

Sexual Assault Crisis Line

5pm – 9am the next day, 7 days a week including public holidays Counselling support, information, advocacy and referral to anyone living in Victoria who has experienced any form of sexual assault at any point in their lives.

Phone: 1800 806 292

Q Life - LGBTQIA+ peer support and referral

3pm – Midnight 7 days a week Anonymous and free LGBTIQ+ peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships.

Phone: 1800 184 527

Specialist support services

InTouch Multicultural Centre Against Family Violence

9am to 5pm Monday to Friday Victoria wide family violence service working with migrant and refugee women and their communities.

Phone: 1800 755 988

Djirra - Aboriginal family violence service

9am to 5pm Monday to Friday Djirra provides legal and non-legal support to Aboriginal people who are experiencing or have experienced family violence.

Phone: 1800 105 303