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Priority Pathways

At WLSV we are always looking for ways to increase our impact and reach the most disadvantaged women. We recognise that those who need us most are the very same women who face the greatest barriers to accessing our service.

In 2016, the Priority Pathway Project funded by Victoria Legal Aid honed access routes to our service to best meet the needs of women experiencing significant disadvantage in Victoria. The project responds to the high level of demand for both found our state-wide free legal advice line and our intensive advice and representation services. The project aimed to:

  • improve the efeciency of intake at WLSV 

  • building stronger pathways for particular groups of women that we know experience unmet legal need 

To address this need, we introduced a new triage intake process that allowed us to double the women we assisted through the phone advice line.  We also trialled email referral protocols for high volume referrers with the aim of improving intake efficiency. We continue to apply our service provision guidelines to ensure our most intensive legal services reach our target client groups, women experiencing the greatest barriers to accessing justice.

Read the Priority Pathways Final Report here


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Update